Privacy Policy

Last Modified: 08/31/2024

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1. Introduction

Welcome to Tact Lead. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tactlead.com or use our services.

Scope: This Privacy Policy applies to all users of our website and services, including those who access or use our site via mobile devices. It covers the types of information we collect, how we use it, and the choices you have regarding your information.

Your Consent: By accessing or using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, which may include:

Contact Details: Name, email address, phone number, and any other contact information you provide when filling out forms or communicating with us.
Account Information: Username, password, and other details you provide when creating an account or using our services.

2.2 Usage Data

We collect information about your interactions with our website and services, including:

Log Data: IP address, browser type, operating system, and access times.
Usage Information: Pages visited, time spent on the website, and other usage statistics.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities and preferences, such as:

Cookies: Small files stored on your device that help us remember your preferences and improve your experience.
Web Beacons: Tiny graphics with a unique identifier used to track website activity.

2.4 Third-Party Sources

We may also collect information from third-party sources, such as:

Service Providers: Third parties who assist with data analytics, advertising, or other services.
Social Media: Information you share or authorize us to access through social media platforms.

2.5 Aggregated Data

We may collect and aggregate data that does not personally identify you, such as:

Analytics Data: Information on how users interact with our website, used to improve our services.

2.6 Data from Surveys and Feedback

If you participate in surveys, feedback forms, or similar activities, we may collect additional information you provide.

3. How We Use Your Information

We use the information we collect to provide, improve, and personalize our services. Specifically, we use your information for the following purposes:

3.1 Service Provision and Improvement

To Provide Services: To fulfill your requests, process transactions, and deliver the services you have requested.
To Improve Our Services: To analyze usage data and feedback to enhance our website and services.

3.2 Communication

To Contact You: To respond to your inquiries, provide updates, and send important notifications related to our services.
To Send Marketing Communications: If you have opted in, to send promotional materials, newsletters, or other marketing communications related to our services. You can opt out of these communications at any time.

3.3 Personalization

To Customize Your Experience: To tailor content, recommendations, and advertisements based on your preferences and interactions with our website.

3.4 Analytics and Research

To Conduct Analytics: To analyze trends, track user behavior, and gather insights to improve the performance and functionality of our website and services.
To Conduct Research: To conduct research and development for enhancing our services and developing new offerings.

3.5 Legal Compliance

To Comply with Legal Obligations: To adhere to legal requirements, respond to legal processes, and enforce our Terms and Conditions.
To Protect Our Rights: To protect the rights, property, or safety of Tact Lead, our users, or others.

3.6 Business Transfers

In Connection with Business Transfers: To facilitate business transactions, such as mergers, acquisitions, or asset sales, where your information may be transferred as part of the transaction.

3.7 Aggregated Data

For Aggregated and Non-Personal Purposes: To create aggregated or anonymized data for internal analysis and reporting.

4. Information Sharing and Disclosure

We may share or disclose your information under the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating our website and services, including:

Analytics Providers: To analyze website usage and performance.
Payment Processors: To process transactions and handle billing.
Marketing Partners: To manage and execute marketing campaigns.

These service providers are contractually obligated to handle your information securely and only for the purposes specified by us.

4.2 Legal Requirements

We may disclose your information if required by law or to comply with legal processes, including:

Legal Obligations: To comply with legal requirements, respond to court orders, or fulfill other legal obligations.
Law Enforcement: To assist law enforcement agencies in their investigations.
Protecting Rights: To enforce our Terms and Conditions or protect the rights, property, or safety of Tact Lead, our users, or others.

4.3 Business Transfers

In the event of a business transfer, such as a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you of such changes and ensure that your information is handled according to applicable privacy laws.

4.4 With Your Consent

We may share your information with other parties if you have provided your explicit consent for such sharing. This includes:

Marketing Communications: Sharing your information with third parties for marketing purposes if you have opted in.
Social Media: Sharing information through social media platforms if you interact with our content on those platforms.

4.5 Aggregated Data

We may share aggregated or anonymized data that does not personally identify you with third parties for research, analysis, or business purposes.

4.6 Public Information

If you post information publicly on our website or social media channels, such as comments or reviews, that information may be visible to other users and the general public.

5. Data Security

5.1 Security Measures

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Technical Safeguards: Use of encryption technologies (e.g., SSL/TLS) to secure data transmitted over the internet.
Access Controls: Limiting access to personal information to authorized personnel only, based on their role and responsibilities.
Physical Security: Ensuring physical security of our facilities and servers to prevent unauthorized access.

5.2 Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you promptly. We will provide information on the nature of the breach, the data affected, and any steps we are taking to address the situation. We will also advise you on any actions you should take to protect yourself.

5.3 Limitations

While we strive to implement robust security measures, no security system is impenetrable. We cannot guarantee absolute security of your information. It is important to remain vigilant and take steps to protect your personal information.

5.4 User Responsibilities

You also play a role in protecting your information. We encourage you to:

Use Strong Passwords: Choose strong and unique passwords for your accounts.
Log Out: Log out of your account when using shared or public devices.
Report Suspicious Activity: Notify us immediately if you suspect any unauthorized access to your account.

5.5 Third-Party Security

Our service providers and partners are contractually required to adhere to security practices that are consistent with our policies. However, we cannot guarantee the security of third-party sites or services linked from our website. We recommend reviewing the privacy policies and security practices of any third parties with whom you interact.

5.6 Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and update your personal information. If you would like to review, correct, or delete any personal information we hold about you, please contact us at:

Email: info@tactlead.com
Phone: +880 1732557654

We will make reasonable efforts to accommodate your request, subject to legal and operational requirements.

6.2 Opt-Out

You may opt out of receiving marketing communications from us at any time by:

Unsubscribing: Following the unsubscribe link provided in any promotional email we send you.
Contacting Us: Requesting to be removed from our marketing lists by emailing us at info@tactlead.com or calling +880 1732557654

Please note that opting out of marketing communications will not affect the delivery of service-related communications.

6.3 Data Deletion

You have the right to request the deletion of your personal data. If you wish to exercise this right, please contact us at info@tactlead.com. We will evaluate your request and respond in accordance with applicable data protection laws.

6.4 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another organization or service if applicable. To make such a request, please contact us at info@tactlead.com.

6.5 Object to Processing

If you object to the processing of your personal data for specific purposes, such as marketing, you may request that we cease processing for those purposes. Please contact us at info@tactlead.com with your request.

6.6 Complaints

If you believe that we have not adhered to this Privacy Policy or have mishandled your personal data, you have the right to file a complaint with the relevant data protection authority. We encourage you to contact us first to resolve any issues directly.

7. Cookies and Tracking Technologies

7.1 Use of Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device that help us remember your preferences and improve our services. They can be used to:

Remember Preferences: Store your preferences and settings for future visits.
Enhance User Experience: Improve the functionality and usability of our website.
Analyze Usage: Track and analyze how users interact with our website.

7.2 Types of Cookies We Use

Essential Cookies: Necessary for the functioning of our website and to provide you with the services you request.
Performance Cookies: Collect information about how you use our website to help us improve its performance and user experience.
Functional Cookies: Remember choices you make (e.g., language preferences) and provide enhanced, more personalized features.
Advertising Cookies: Track your browsing habits to deliver more relevant advertisements and measure the effectiveness of our marketing campaigns.

7.3 Tracking Technologies

In addition to cookies, we may use other tracking technologies such as:

Web Beacons: Tiny images embedded in web pages or emails that help us monitor user behavior and interactions.
Pixels: Code snippets that help track user activity and gather data for analytics and marketing.

7.4 Managing Cookies

You can manage or disable cookies through your browser settings. Most web browsers allow you to:

Accept or Reject Cookies: Choose whether to accept or reject cookies.
Delete Cookies: Remove cookies that have already been placed on your device.

Please note that disabling cookies may affect the functionality and performance of our website and services.

7.5 Third-Party Cookies

Our website may include cookies from third-party services, such as analytics providers or advertisers. These third parties may use cookies to track your online activities across different websites. We do not have control over these third-party cookies and recommend reviewing their privacy policies for more information.

8. Children’s Privacy

8.1 General Policy

Our website and services are not directed at individuals under the age of [13/16/18], and we do not knowingly collect personal information from children in this age group. If you are under the age of [13/16/18], please do not use our website or services or provide any personal information.

8.2 Collection of Information

If we discover that we have inadvertently collected personal information from a child under the age of [13/16/18], we will take steps to delete such information as quickly as possible.

8.3 Parental Rights

If you believe that your child has provided us with personal information, please contact us at info@tactlead.com or +880 1732557654. We will take reasonable steps to delete the information from our records.

8.4 Changes to This Policy

We may update this section of our Privacy Policy to reflect changes in applicable laws or our practices. We encourage parents and guardians to regularly review our Privacy Policy to stay informed about how we protect their children’s privacy.

9. Changes to This Privacy Policy

9.1 Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of significant changes by posting the revised Privacy Policy on our website with an updated effective date.

9.2 Review and Consent

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

9.3 Notification of Changes

For major updates or changes that materially affect how we handle your personal information, we will make reasonable efforts to notify you through direct communication, such as email or website notifications.

10. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy, or if you need assistance regarding your personal information or your rights, please contact us using the following details:

Email: info@tactlead.com
Phone: +880 1732557654
Address: 13/148, North Kutubkhali, Jatrabari, Dhaka 1236